Cut support costs
by up to 50%

Your AI assistant answers customers in seconds, 24/7, strictly from your knowledge base. It closes up to 70% of routine tickets without extra staff, which can mean up to ₽150,000 in savings a year. Money and disputes always go to a human.

Prototype before payment. Free, no signup, no calls.

I'll build an assistant for your business

Send me 5-10 common questions from your customers, or just describe your business in your own words - I'll put together a working prototype on your data and show it to you. Free, before payment.

I reply personally. A prototype for your channels and tools starts at ₽30,000.
AI SUPPORT ASSISTANT

Save
up to ₽150,000 a year

on first-line support: the bot handles the routine, people handle what's complex
up to 70%of tickets closed by the bot
2-4 motypical payback period
4 secresponse time · 24/7
estimate: 120 tickets/mo × 3 min × agent hourly rate
AI
Supportonline
I paid the invoice but access didn't open. What do I do?
Payment received at 10:12. Access activates within 30 minutes. If it doesn't appear, type "agent" and I'll bring in a colleague.
from knowledge base · "Access"
customer got a reply in 4 seconds
annashishkina.com · AI support automation
SLA
SMART ROUTING

No ticket
ever gets lost

topic · priority · deadlineassigned automatically
up to 4-6 hours/weekof routine saved per manager
P1 · CRITICALPayment on the website is down
on-call engineer · 1-hour response
P2 · ROUTINEHow do I export a monthly report?
auto-answered from knowledge base · no human needed
P3 · NOT URGENTPartnership proposal
to manager · queued for tomorrow
annashishkina.com · classification and SLA control
!
SAFETY AND TRANSPARENCY

Money and disputes - always go to a human

You charged me twice! Give me my money back.
A
Handed to an agentbilling · dispute · P1 · in 12 seconds
10:32:01 · ticket #4821 received · Telegram
10:32:02 · classified: billing / dispute / P1
10:32:02 · escalated: agent notified · confirmation sent to customer
the bot never argues with customers about money
annashishkina.com · full action log
Compare

Compare for yourself.

What you get for the same or less money.

Template bot for ₽5,000

cheap
and that's where the upside ends
  • Answers only with pre-written phrases: one step off-script and the bot gets lost
  • Breaks on unusual questions, can make things up
  • No one checks or guarantees the result

Off-the-shelf rented service

₽4,500-11,000/mo
you pay the platform for as long as you need it
  • Renting forever: stop paying and the bot switches off
  • Barely configurable to your own process
  • Smart AI features are often an extra add-on cost
My Approach

Built for your process

prototype before payment
you see the result first
  • Built for your channels and your tools, not a template
  • Disputes and money always go to a human + full action log
  • Tested like mission-critical systems: I catch the hallucinations, not your customers
Pricing

Pricing.

A typical client saves ₽10,000-15,000/mo on first-line routine work - the build usually pays back in 2-4 months.

The build is a one-time payment, and the solution stays yours for good. Support is my optional monthly service (edits, new scenarios, keeping an eye on things): cancel anytime and the assistant keeps working.

You don't need your own server. I rent a small cloud server (~₽500/mo) in your name - it's yours, like a SIM card. Plus AI usage costs, typically ₽1,000-3,000/mo. Total cost of ownership: about ₽2,000-4,000/mo, cheaper than renting an off-the-shelf service.

No knowledge base yet? I'll build one for you: I'll go through your customer chats, price list and website, pull out the common questions and draft the answers - you just approve them. Often, the top 20 questions alone cover 60-70% of tickets.

Starter

from ₽30,000
+ optional support from ₽5,000/mo
  • AI answers from your knowledge base (FAQ) in one channel: Telegram, MAX or your website
  • Complex cases handed to a human
  • Live in 3-5 days
Most Popular

Standard

from ₽80,000
+ optional support ₽15,000/mo
  • 2-3 channels: Telegram, MAX, email, website widget
  • Sorting by topic and urgency, assigning owners, deadline tracking
  • Tickets land in your spreadsheet or CRM (Google Sheets, Bitrix24, amoCRM)
  • Action log and reports

Premium

from ₽200,000
+ support ₽30,000/mo
  • Integrated with your tools: CRM, 1C, telephony
  • Advanced document search, multilingual, speech-to-text
  • KPI dashboard: % resolved by bot, response time, CSAT
  • For healthcare: Russian-hosted models and servers (152-FZ compliant)

See the result - before you pay

Send me 5-10 real questions from your customers. I'll build a free prototype so you can see exactly how the assistant answers them.